About Us

The Quality Promotion & Assurance Unit was established in 2004 after the merger between the University of Durban Westville Quality Management Unit and the University of Natal Quality Promotion Unit. The purpose of this merger was in alignment with the College model adopted by the university, thereby providing a centralized office responsible for providing support to the Schools and act as a resource to the University of Kwa-Zulu Natal (UKZN) on all quality related matters.

As part of quality promotion, the unit is expected to develop a programme of activities to institutionalize a culture of quality within UKZN and the commitment to continuous quality improvement. In terms of the quality assurance the unit ensure that academic standards and quality of provision are satisfactory so that students, regulatory bodies, industry and paying public get value for money or return in investment. Quality Promotion and Assurance department falls under the Division of UKZN Teaching and Learning Office (UTLO).

Provides leadership on the development and implementation of quality management systems at all levels
Facilitate and prepare the University for external programme accreditation and institutional audits
To ensure that the University responds effectively to QA national requirements and international developments
Promotes quality through institutional policy development and research
School and support sector reviews
Graduate Opinion Surveys and Student Evaluations
Ensuring compliance with the internal QA processes
Capacity development for both support and academic staff

Improves quality in the core functions of teaching, learning, research and service to the University
Prepares the University for external programme accreditation, review and institutional audits and ensures the University responds effectively to national and international requirements
Provides leadership on the development and implementation of quality management systems at all levels
Provides practical support and advice to the University on all quality related activities
Promotes quality through institutional policy development